The Fineprint
Privacy Policy
Effective Date: 1 May 2025
Last Updated: 1 May 2025
1. Introduction
Akamai SA ("we", "us", or "our") operates the websites www.bakerswarehouse.co.za and www.beeglow.co.za (collectively, the "Sites"). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
2. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: Name, email address, phone number, physical address, and other contact details.
- Payment Information: Billing address and payment details (note: we do not store credit card information; payments are processed securely via third-party payment gateways).
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Usage Data: Information about how you use our Sites, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Information
We use your personal information to:
- Provide and deliver products and services.
- Process transactions and send related information, including purchase confirmations and invoices.
- Manage your account and provide customer support.
- Communicate with you about products, services, offers, promotions, and events.
- Monitor and analyze trends, usage, and activities in connection with our Sites.
- Comply with legal obligations.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors and service providers that provide services such as payment processing, order fulfillment, IT services, and customer support.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
6. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information.
- Object to or restrict the processing of your data.
- Withdraw consent at any time where we are relying on consent to process your personal information.
To exercise any of these rights, please contact us at info@akamaisa.co.za.
7. Cookies
Our Sites use cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.
8. Third-Party Links
Our Sites may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Shipping & Returns Policy
Effective Date: 1 May 2025
1. Shipping Policy
Processing Time
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Timeframes
We offer the following shipping options within South Africa:
- Standard Shipping: 2–5 business days
- Express Shipping: 1–2 business days
Note: Delivery times are estimates and may vary due to factors beyond our control.
Shipping Fees
Shipping fees are calculated at checkout based on the delivery address and selected shipping method.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor your shipment's progress.
Delivery Address
Please ensure that the delivery address provided is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
2. Return & Exchange Policy
Eligibility for Returns
We accept returns of unused, unopened items in their original packaging within 30 days of delivery. To initiate a return, please contact us at info@akamaisa.co.za to obtain a Return Authorization.
Please note: Items returned without prior authorization may not be accepted.
Return Process
To return an item:
1. Contact us at info@akamaisa.co.za within 30 days of delivery to request a Return Authorization.
2. Once authorized, securely package the item and include the original invoice or proof of purchase.
3. Ship the item to the address provided in the return instructions.
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds
Upon receipt and inspection of the returned item, we will process your refund to the original payment method within 7 business days. Shipping fees are non-refundable.
Exchanges
If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at info@akamaisa.co.za within 7 days of delivery. Provide your order number and a description of the issue, along with photos if possible. We will arrange for a replacement or refund as appropriate.
3. Non-Returnable Items
The following items are non-returnable:
- Perishable goods
- Gift cards
- Downloadable software products
- Personal care items (for hygiene reasons)
Terms and Conditions
Effective Date: 1 May 2025
1. Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Company Information
Legal Entity: Akamai SA
Trading As: BeeGlow
Contact Email: info@akamaisa.co.za
Legal Address: 249 Oom Jochems Place, Erasmusrand, Pretoria, South Africa
3. Website Availability
We endeavour to make this website available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted access and reserve the right to suspend or restrict access temporarily or permanently for maintenance, upgrades, or any other reason without notice.
4. External Links and Linking Policy
This website may contain links to other websites. Without limiting anything stated elsewhere, we make no representations or warranties about those sites or their content, nor do we guarantee that any links will work or remain accurate.
If you wish to link to www.beeglow.co.za, you may only do so to the homepage at www.beeglow.co.za, in a way that is fair, legal, and does not damage our reputation or take advantage of it.
5. Products and Pricing
All products listed are subject to availability for delivery within South Africa only.
Prices are listed in South African Rand (ZAR) and include VAT where applicable.
We reserve the right to update product information and pricing at any time without prior notice.
Products depicted as images on the website may vary in colour from computer display to computer display due to differences in display technology and how colours may be represented. Every effort has been made to ensure that all products on the site are accurately represented, and in some cases, images are based on supplier or manufacturer-provided materials.
Where an error has been inadvertently made regarding a product, price, colour, or any other relevant content, Beeglow is not obliged to provide the client with the affected product. However, we will make every effort to contact the client to alert them of the error. In such cases, the client will be entitled to cancel the order and receive an in-store credit for the full amount paid.
Occasionally, the site will offer special promotions that may be subject to availability over a specific period and certain conditions. Please be advised that the specific conditions related to any such promotion will prevail over the standard policies defined herein.
6. Orders and Cancellations
All orders placed via the website will be considered as an offer to purchase the ordered product and will be subject to these Terms and Conditions.
A confirmation email will be sent to the client’s provided email address with the details of the ordered products, including an order reference number used for tracking purposes.
Acceptance and confirmation of delivery will only be completed once full payment has been confirmed through the payment process outlined herein.
Cancellation of an order can only be effected by contacting our customer service centre before midnight on the day the order was placed.
Orders cancelled after midnight on the day of placement will incur the applicable delivery service charge, and an in-store credit will be issued for the value of the cancelled product.
If a payment is cancelled for any reason, or the payment method is terminated or deemed invalid, the client remains liable to pay the full purchase price and any recovery costs incurred by Beeglow.
Without prejudice to any other legal rights or remedies, Beeglow reserves the right to cancel any sale and/or the client’s account in the event of a breach of these Terms.
7. Risk and Ownership
Risk in the products shall pass to the client upon acceptance of the products by the client or the client’s authorised representative at the time of delivery. Ownership of the products will remain with BeeGlow (Akamai SA) until full payment has been received and cleared.
8. Payment
Payments are processed securely via Shopify’s integrated payment gateways.
Accepted payment methods include debit/credit cards, EFT, and others as listed during checkout.
9. Intellectual Property
All content on this site, including text, graphics, logos, images, and software, is the property of Akamai SA and may not be used or reproduced without written permission.
10. Limitation of Liability
To the extent permitted by law, Akamai SA shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased through it.
11. Governing Law
These Terms are governed by the laws of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.
Contact Us
For any questions regarding our Shipping & Returns Policy, please contact us at:
Akamai SA T/A BeeGlow
249 Oom Jochems Place
Erasmusrand, Pretoria
South Africa
Email: info@akamaisa.co.za